Jay Baer

Hug Your Haters

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Hug your Haters

Filmed Wednesday, April 20 2016 | CMA Theatre

If it feels like there are more complaints than ever – and that you’re spending more time and money dealing with negativity and backlash – you’re right. But the rise of customer complaints is actually an enormous opportunity, and haters aren’t your problem…ignoring them is. In this eye-opening and hilarious presentation, New York Times best-selling author Jay Baer will reveal brand-new, proprietary research into why and where your customers complain. Find out why you need to hug your haters and embrace complaints to keep your customers and grow your business.


Convince & Convert

Jay Baer is a New York Times best–selling author, eye–opening keynote speaker and President of Convince And Convert, a consulting firm that helps companies gain and keep more customers. Jay also publishes the world’s number 1 content marketing blog, produces the number 1 marketing podcast and is a certified barbecue judge to top it all off.