FILMED APRIL 20th, 2016 | CMA Theater
If it feels like there are more complaints than ever – and that you’re spending more time and money dealing with negativity and backlash – you’re right. But the rise of customer complaints is actually an enormous opportunity, and haters aren’t your problem…ignoring them is. In this eye-opening and hilarious presentation, New York Times best-selling author Jay Baer will reveal brand-new, proprietary research into why and where your customers complain. Find out why you need to hug your haters and embrace complaints to keep your customers and grow your business.
Jay Baer is a New York Times best–selling author, eye–opening keynote speaker and President of Convince And Convert, a consulting firm that helps companies gain and keep more customers. Jay also publishes the world’s number 1 content marketing blog, produces the number 1 marketing podcast and is a certified barbecue judge to top it all off.